Returns & Exchanges
At Southside Road you can return your purchase for an exchange, refund or store credit within 30 days of purchase. Your items must be unused, in original condition with all tags attached and returned in the original packaging. You can return your item, but your shipping cost will not be refunded.
Please note we do charge a restocking fee of $20, which will be deducted off the original purchase when the item/s is returned or exchanged.
To Return Your Purchase, Please Follow The Steps Below:
- Contact us by Email or Phone first. This is so we can manage your returned item when it come in. Email service@southsideroad.com.au
- Buyer must pay for return shipping.
- Complete the returns form found in your post bag. Please remember to include the Return Form and reason for return
- Re-wrap the item to be returned so that it is in the same condition as you received it and place it back in the original post bag. *Do not attach anything to the original shoe box. If you send back shoes with packing tape on the shoe box, your return will not be accepted.
- Cut your Australia Post Returns label and tape to package in a visible area. This has the tracking number and barcode on it for your records.
- Make sure to cover the original address label to avoid confusion. Note: Please don't stick the label directly on boot box or clothing bags. Items must be placed in a post bag.
- Please allow 5 – 14 days for us to assess and process your return once received at our warehouse. Please note, refunds to the account used to make purchase make take up to 24 hours to come across.
Returns To Southside Road
Southside Road
108/110 Powlett Street
Kilmore VIC 3764
*** IMPORTANT ***
Clearance/On Sale Items
Please note any items marked as CLEARANCE/ON SALE on our website are final and cannot be returned for a refund or exchange, unless the item received is faulty or incorrect.
Southside Road does not sell used products. Your item must be returned in new and unused condition with all tags attached and in the original packaging.
The shipping cost of your order will not be refunded.
Original Condition
Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.
Refunds
We will refund your purchase within 5 - 14 days of receiving the item. Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the originl purchase or deduct the value of the gift from your refund.
Exchanges
If you would like to exchange your goods we recommend placing a new order on our website for the exchange product at the same time as returning your original items for refund to avoid exchange items selling out. We also offer store credit which can be applied to your account. Please let us know this when you email us.
Faulty Products
We will always try to ensure that all products are of a high quality when they leave our store. In the rare circumstance that your item has a defect, please send it back to us with the Return Form filled out and the goods will be assessed. We may also consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a full refund excluding the shipping cost, otherwise the product will be returned to you. This may take longer than 7-14 days as a third party may be involved in the assessment process.
For additional information please contact our Return Service Team on service@southsideroad.com.au
